Terms & Conditions

1. Acceptance of Terms

By accessing and using this website (bestwindows.ca) and our services, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. Services

2.1 Service Description

Best Windows provides professional window and door installation, replacement, and related services for residential properties. Our services include:

• Window installation and replacement
• Door installation and replacement
• Energy efficiency upgrades
• Free consultations and quotes
• Maintenance and repair services

2.2 Service Availability

Services are available to customers in locations we serve within Canada. We reserve the right to decline service requests at our discretion based on location, project scope, or other factors.

3. Quotes and Pricing

3.1 Free Consultations

We provide free, no-obligation in-home consultations and quotes. Quotes are valid for 30 days from the date issued unless otherwise specified.

3.2 Pricing

All prices are in Canadian dollars (CAD) and include applicable taxes unless otherwise noted. Final pricing may vary based on:

• Actual measurements and site conditions
• Product selection and customization
• Additional services requested
• Unforeseen complications discovered during installation

Any price changes will be communicated and approved before proceeding with work.

3.3 Payment Terms

Payment terms will be specified in your service agreement. Typically, a deposit is required to begin work, with the balance due upon completion. We accept various payment methods including cash, check, credit card, and financing options.

4. Scheduling and Installation

4.1 Scheduling

Installation dates are scheduled upon order confirmation and product availability. We will provide you with an estimated timeframe and notify you of the installation date. We make every effort to meet scheduled dates but are not liable for delays caused by weather, product availability, or other circumstances beyond our control.

4.2 Site Access

You must provide clear access to the installation areas and ensure pets and obstacles are removed. You are responsible for protecting interior furnishings and belongings. While we take care to minimize disruption, we are not responsible for incidental damage to landscaping or minor cosmetic issues.

4.3 Permits and Approvals

If required, obtaining necessary building permits and homeowner association approvals is the customer's responsibility unless otherwise agreed in writing. We can assist with permit applications as an additional service.

5. Warranties

5.1 Product Warranties

All windows and doors come with manufacturer warranties covering defects in materials and workmanship. Warranty terms vary by manufacturer and product. We will provide you with complete warranty documentation at the time of installation.

5.2 Installation Warranty

We warrant our installation workmanship for a period specified in your service agreement (typically 1-2 years). This warranty covers defects in installation but does not cover damage caused by improper use, normal wear and tear, acts of nature, or modifications made by others.

5.3 Warranty Claims

To make a warranty claim, contact us with details of the issue. We will assess the claim and determine the appropriate remedy, which may include repair, replacement, or refund at our discretion. Warranties are non-transferable and apply only to the original purchaser.

6. Cancellations and Refunds

6.1 Cancellation Policy

You may cancel your order subject to the following conditions:

• Cancellations before products are ordered: Full refund of deposit minus administrative fee
• Cancellations after products are ordered: Deposit may be non-refundable; custom products are not returnable
• Cancellations after installation begins: No refund

6.2 Refund Processing

Approved refunds will be processed within 14 business days to the original payment method.

7. Liability and Indemnification

7.1 Limitation of Liability

To the fullest extent permitted by law, Best Windows shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from our services. Our total liability shall not exceed the amount paid for the services in question.

7.2 Insurance

We maintain appropriate liability insurance. However, you are encouraged to verify that your homeowner's insurance covers renovation work.

7.3 Customer Indemnification

You agree to indemnify and hold Best Windows harmless from any claims arising from your failure to maintain the property in a safe condition or to disclose known hazards.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Best Windows or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Website Use

9.1 Acceptable Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with the website's operation
• Harvest data or contact information
• Impersonate others or provide false information

9.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend or modify the website at any time without notice.

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for third-party content, products, or services.

11. Dispute Resolution

11.1 Informal Resolution

If you have a dispute with Best Windows, please contact us first to attempt an informal resolution. We are committed to addressing concerns promptly and fairly.

11.2 Governing Law

These Terms are governed by the laws of Canada and the province in which services are performed. Any disputes shall be resolved in the courts of that jurisdiction.

11.3 Arbitration

If informal resolution fails, disputes may be submitted to binding arbitration under Canadian arbitration rules, unless prohibited by law.

12. Force Majeure

We are not liable for delays or failures to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, or supplier failures.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Best Windows regarding our services and supersede all prior agreements and understandings.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

16. Contact Information

If you have questions about these Terms and Conditions, please contact us: